Cancellation & Refund Policy
1. Cancellations by You
If you need to cancel a confirmed booking, please notify us in writing via WhatsApp or email as early as possible. Our standard refund tiers for the advance payment are as follows:
- 15 or more days before arrival: full refund of advance payment, less any payment gateway or transfer charges actually incurred.
- 7–14 days before arrival: 50% of the advance payment refunded.
- Less than 7 days before arrival: advance payment is non-refundable, but may be adjusted towards a future stay within 6 months, subject to availability.
2. Rescheduling
We are happy to help you reschedule a booking to a later date, subject to availability, provided you inform us at least 7 days before your original arrival date. Rescheduling requests made within 7 days of arrival will be accommodated on a best-effort basis and may be treated as a cancellation if we are unable to adjust the booking.
3. No-Shows & Early Departure
If you do not arrive on your confirmed date without prior notice, or choose to leave earlier than your booked duration, the advance payment and any amount due for the confirmed package are non-refundable for the unused portion of the stay, except where a genuine medical emergency is involved (see Section 6 below).
4. Cancellations by Us
In the rare event that we need to cancel or significantly modify your booking — for example, due to unavailability of a specific therapist, room, or unforeseen circumstances — we will notify you as soon as possible and offer either a full refund of any amount paid or an alternative date, at your preference.
5. Refund Method & Timeline
Approved refunds are processed back to the original mode of payment (bank transfer, UPI, or card, as applicable) within 7–10 business days of the refund being approved. International transfers may take a few additional days depending on your bank.
6. Medical & Emergency Exceptions
We understand that genuine medical emergencies or unforeseen circumstances can arise. If you need to cancel or cut short your stay due to a documented medical emergency (yours or an immediate family member's), please contact us directly — we will review such cases individually and do our best to offer a fair resolution, which may include a partial refund or credit towards a future stay, at our discretion.
7. Contact Us
To request a cancellation, rescheduling, or refund, please contact us with your booking details:
Ayurdhara by Nakshatra
Chowara Beach Road, Chowara P.O, South Kovalam, Kerala 695501
Phone: +91 96333 96009 · +91 78960 96009
Email: ayurdharabynakshatra@gmail.com