Privacy Policy
Ayurdhara by Nakshatra ("we", "us", "our") operates this website and provides Ayurvedic wellness treatments and hotel accommodation at Chowara Beach Road, Chowara P.O, South Kovalam, Kerala 695501. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, send us an enquiry, or book a treatment or stay with us.
1. Information We Collect
We collect information that you voluntarily provide to us, including:
- Contact details — name, phone number, email address, and country of residence.
- Booking details — preferred dates, treatment or package interest, room preference, and any health information you choose to share so we can plan an appropriate treatment.
- Communication records — messages you send us via WhatsApp, phone, email, or the website's enquiry form.
We do not knowingly collect payment card details through this website. Any advance payment arrangements are handled directly and confirmed with you individually.
2. How We Use Your Information
We use the information you provide to:
- Respond to enquiries and confirm bookings for treatments and hotel stays;
- Plan a treatment approach appropriate to your health information, in consultation with our practitioners;
- Communicate arrival details, itinerary changes, and other stay-related updates;
- Improve our services and website based on guest feedback; and
- Comply with applicable legal or regulatory requirements.
3. How We Share Information
We do not sell or rent your personal information to third parties. We may share limited information with:
- Our own doctors, therapists, and reception staff, strictly for the purpose of planning and delivering your treatment or stay;
- Service providers who assist with transport (such as airport pickup) that you have specifically requested; and
- Government or regulatory authorities where required by law.
4. Cookies & WhatsApp Communication
Our website uses only essential technical cookies required for the site to function correctly (such as maintaining your session). We do not use advertising or third-party tracking cookies.
When you contact us via WhatsApp, your conversation is subject to WhatsApp's own privacy policy in addition to this one, since WhatsApp is operated by a third party (Meta Platforms, Inc.).
5. Data Security
We take reasonable technical and organisational measures to protect the personal information you share with us from unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain guest information for as long as necessary to fulfil the purposes described in this policy, including maintaining booking history and complying with our legal and accounting obligations, after which it is securely deleted or anonymised.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.
8. Third-Party Links
Our website may contain links to third-party sites, such as social media platforms. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their respective privacy policies.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18 through this website. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Ayurdhara by Nakshatra
Chowara Beach Road, Chowara P.O, South Kovalam, Kerala 695501
Phone: +91 96333 96009 · +91 78960 96009
Email: ayurdharabynakshatra@gmail.com